Question 1

What materials do you use for your custom apparel?

Accepted Answer

We use premium-quality fabrics such as 100% cotton, cotton-polyester blends, and moisture-wicking materials for our custom apparel. Each product description will specify the material used.

Question 2

What is the minimum order quantity for custom printing?

Accepted Answer

Our minimum screen printing order quantity is 24 pieces per design. For smaller quantities, we use DTF printing. Please contact our team for special options.

Question 3

What is the typical production turnaround time?

Accepted Answer

Our standard turnaround time is 7-10 business days from the date of design approval. Expedited orders are available upon request for an additional fee.

Question 4

Do you offer bulk order discounts?

Accepted Answer

Yes, we offer tiered pricing for bulk orders. The more you order, the more you save! Discounts will automatically apply during checkout based on quantity.

Question 5

Can I request a sample before placing a bulk order?

Accepted Answer

Absolutely! We offer physical samples for an additional cost. Contact us to arrange a sample.

Question 6

What is your return/exchange policy?

Accepted Answer

Since all custom products are made to order, we do not accept returns or exchanges unless there is a defect in the product. Please inspect your items upon delivery and contact us within 7 days for any issues.

Question 7

How do I care for my printed apparel?

Accepted Answer

To maintain the quality of your printed apparel: Wash inside out in cold water. Use mild detergent. Avoid bleach and fabric softeners. Tumble dry on low or hang dry.

Question 8

What printing methods do you use?

Accepted Answer

We specialize in screen printing, embroidery, sublimation and DTF printing. Each method is selected based on your design and fabric choice for the best results.

Question 9

Can I reorder the same design later?

Accepted Answer

Yes, we save your design files for future orders. Simply reference your previous order number when reordering.

Question 10

Do you provide design services?

Accepted Answer

Yes, our in-house design team can help create or refine your artwork for an additional fee. Let us know if you'd like to add this service!

Question 11

Do you ship internationally?

Accepted Answer

Currently, we ship within the United States only. Contact us if you have special international shipping requirements.

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