Shipping, Returns & Refund Policy

Effective Date: October 5, 2026

At Rankin Textile Printing, we take pride in producing high-quality custom DTF transfers, screen printed apparel, embroidered products, sublimated items, personalized products, and custom-decorated apparel.

Because most of our products are produced specifically for each customer's order, many items cannot be returned or exchanged once production has begun. Please review the following policy carefully before placing your order.

1. Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

Orders may only be cancelled or changed before production has begun. Because some orders, including DTF transfer orders, may enter production shortly after being placed, we cannot guarantee cancellation even if the request is made within 24 hours.

Once artwork has been processed or production has begun, the order cannot be cancelled, changed, or refunded.

To request a cancellation or change, contact us at orders@rankintextile.com or 203-743-1317.

2. Custom & Personalized Products

DTF transfers, screen printed apparel, embroidered products, sublimated items, personalized products, custom-decorated garments, and other made-to-order products are produced specifically for your order.

Because of their custom nature, these products are non-returnable and non-exchangeable unless:

• The product has a manufacturing defect.
• Rankin Textile produced the order incorrectly.
• The product received does not match the specifications submitted and accepted with the order due to an error by Rankin Textile.

If we make an error, we will work with you to make it right.

3. DTF Transfers & Customer-Supplied Artwork

Customers ordering DTF transfers are responsible for reviewing their artwork and order information before submitting the order.

This includes, but is not limited to:

• Artwork size and dimensions
• Image quality and resolution
• Transparent backgrounds
• Spelling and text
• Colors
• Quantities
• Gang sheet layout
• Design placement
• Selected transfer sizes and options
• Overall artwork print readiness

Rankin Textile may review submitted artwork for obvious production issues; however, this review does not replace the customer's responsibility to verify the artwork and order details before submitting the order.

Rankin Textile is not responsible for errors contained in customer-supplied artwork, including incorrect spelling, incorrect dimensions, low-resolution artwork, unwanted backgrounds, incorrect quantities, incorrect layouts, or other customer-supplied design issues.

4. DTF Color Reproduction

We make every reasonable effort to produce accurate and consistent colors. However, colors displayed on computer monitors, phones, tablets, and other screens may differ from the final printed product.

Color may also vary due to artwork color profiles, file preparation, printing processes, garment colors, materials, and other production variables.

Reasonable color variation is not considered a manufacturing defect.

If exact color matching is critical to your order, please contact us before ordering.

5. DTF Application & Pressing

DTF transfers must be applied using the recommended pressing instructions.

Our standard DTF application instructions are:

300°F • 10 Seconds • Medium-Firm Pressure • Hot Peel

Customers are responsible for ensuring that their heat press, garment, temperature, pressure, pressing time, and application method are appropriate for the product being decorated.

Transfers damaged because of incorrect temperature, pressure, pressing time, heat press operation, garment compatibility, or other application errors are not considered defective and are not eligible for refunds or replacements.

If you are unsure about applying your transfers, please contact us before production use.

6. Custom Printed Apparel & Customer Collection Stores

Apparel purchased through custom collection stores operated by Rankin Textile is printed, embroidered, or otherwise decorated specifically for each order.

Because these garments are made to order, they cannot be returned or exchanged because of:

• Incorrect size selected by the customer
• Incorrect color selected by the customer
• Change of mind
• Customer ordering errors
• Fit or personal preference

Customers are responsible for reviewing available garment sizes, size charts, colors, product descriptions, and available options before ordering.

If Rankin Textile sends the wrong product, decorates the garment incorrectly, or there is a manufacturing defect, please contact us and we will review the issue and make it right when appropriate.

7. Defective, Damaged or Incorrect Products

If you receive an item that is defective, damaged, or incorrectly produced by Rankin Textile, please notify us within 7 days of receiving your order.

Please provide:

• Your order number
• A description of the problem
• Photos showing the issue, when applicable

After reviewing the issue, Rankin Textile may:

• Replace or reprint the affected product at no additional charge
• Correct the affected product when appropriate
• Issue a refund when replacement or correction is not feasible

Please do not discard defective or incorrect merchandise until we have reviewed the issue, as we may request that the product be returned.

8. Items Not Eligible for Refund or Replacement

Refunds, returns, exchanges, or replacements are generally not available for:

• Incorrect artwork supplied by the customer
• Incorrect sizes, quantities, colors, or specifications selected by the customer
• Spelling or design errors contained in customer-supplied artwork
• Low-resolution or poor-quality customer artwork
• Incorrect gang sheet layouts supplied by the customer
• Reasonable color variations between screens and printed products
• Change of mind after production has begun
• Incorrect garment size or color selected by the customer
• General dissatisfaction with an approved or customer-supplied custom design
• DTF transfers damaged through incorrect application
• Products damaged after delivery through misuse, improper washing, improper care, or improper application

9. Refunds

If a refund is approved, it will be issued to the original payment method.

Rankin Textile generally processes approved refunds within 5–7 business days. Your bank, credit card company, or payment provider may require additional time for the refund to appear in your account.

You will receive notification when the refund has been issued.

10. Return Shipping

If Rankin Textile determines that a defective or incorrectly produced item needs to be returned, we will provide a prepaid return shipping label.

Approved replacement products will be produced and shipped at no additional charge.

Please do not return merchandise without contacting us first.

11. Shipping & Order Fulfillment

Production and shipping times vary depending on the product, order size, artwork, product availability, and current production schedule.

DTF orders placed by the posted cutoff time may be eligible for same-day production or shipping where indicated. Same-day service is not guaranteed when there are artwork problems, unusually large orders, equipment issues, inventory limitations, or other circumstances that prevent normal production.

Local pickup is available in Danbury, Connecticut.

Custom apparel, decorated garments, and products purchased through customer collection stores may have different production schedules. Please refer to the applicable product or store information for estimated turnaround times.

Once an order has been transferred to the shipping carrier, delivery times are controlled by the carrier. Rankin Textile is not responsible for carrier delays, although we will assist when reasonably possible if there is a shipping problem.

12. Contact Us

If there is a problem with your order, please contact us so we can review it.

Rankin Textile Printing, Inc.
Email: orders@rankintextile.com
Phone: 203-743-1317

Please include your order number and photos of the issue whenever possible so we can resolve the problem as quickly as possible.